Shipping Policy

Hey folks. PleasureSexual is still running, but due to current circumstances, your order may not be dispatched and delivered on the times shown below.

At PleasureSexual, we have followed all official medical advice and put in place a substantial number of precautionary measures to keep our warehouse staff safe. This includes:

  • Reducing the number of our people on a shift at any time;
  • Adhering to the 6 feets distancing rule at all times while staff are picking and packing your orders, and also staying 6 feets apart when taking breaks;
  • There's a break between shifts clocking off and clocking on while we clean down all the surfaces;

The safety of our staff is of paramount importance and it's possible that the above measures may have an impact on when your order is dispatched and delivered.


We ask for your patience and understanding if your order is later than you would expect.

Thank you, and stay safe.

The PleasureSexual Team


What are the shipping costs and options?

Orders are shipped directly from our US warehouse, in plain brown boxes or envelopes.

We do everything we can to make sure your order is delivered on time.

For DHL and UPS services:
Orders placed before 5pm EST Monday to Friday are shipped the same day.

For Fed Ex services:
Orders placed before 3pm EST Monday to Friday are shipped the same day.

All orders are shipped Monday to Friday only, regardless of service. Orders placed on Saturday and Sunday will be shipped on the following Monday.

Tracked Shipping

All orders have tracked shipping. Your tracking code will be shown in your order despatch email.


What do PleasureSexual parcels look like?

We provide discreet shipping in boring brown boxes and envelopes so nobody knows what's inside.


Returns & Refunds

We offer free returns up to 30 days after purchase and a 1 year product guarantee. 


Where ships to currently ships to the USA, Europe and Asia.


What if you're out when your order arrives?

If you're out when your package is delivered, your mail person or courier will leave a card scheduling another attempt or telling you where you to pick up your discreetly packaged order.


What if your order doesn't arrive when you expect?

If your order is more than 5 working days overdue, please contact us.